Privacy Policy

Effective Date: 12-05-2025

At Victoria Falls Backpackers Zambia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name

• Email address

• Phone number

• Country of residence

• Payment details (processed securely through third-party payment gateways)

b) Booking Information

• Accommodation preferences

• Travel dates

• Special requests

c) Automatically Collected Data

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our site

This information is collected via cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Information

We use the information collected to:

• Process bookings and payments

• Send booking confirmations and pre-arrival information

• Respond to inquiries and provide customer support

• Improve our website functionality and user experience

• Send promotional updates (only with your consent)

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Trusted third-party service providers (e.g., booking platforms, payment processors, analytics tools)

• Law enforcement or regulatory bodies if required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

4. Cookies

Our website uses cookies to:

• Ensure proper website functionality

• Analyze user behavior for improvement

• Provide personalized content and offers

You can disable cookies via your browser settings, but some site features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Sensitive payment information is processed securely using industry-standard encryption.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time for marketing communications

• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at:
📧 info@victoriafallsbackpackerszambia.com

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, and changes will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns about this policy or your personal data, please reach out to us:

Victoria Falls Backpackers Zambia
📍 559 Mokambo Road, Livingstone, Zambia
📧 info@victoriafallsbackpackerszambia.com
📞 +260 772 355 666‬