Terms and Conditions.

Terms & Conditions

Effective Date: 12-05-2025

These Terms & Conditions govern your use of the Victoria Falls Backpackers Zambia website and your booking with us. By accessing our site and using our services, you agree to these terms.

1. Booking & Payments

  • All bookings are subject to availability.

  • A deposit or full payment may be required to confirm your reservation.

  • Accepted payment methods include Visa, Mastercard, and other options supported by our secure payment provider.

  • Rates are quoted in US dollars and ZMW (Zambian Kwacha) currency and may be subject to change without notice.

2. Cancellations & Refunds

  • Cancellation requests must be made in writing via email.

  • A minimum of 48 hours’ notice is required for all cancellations.

  • Cancellations made less than 48 hours before check-in will be charged the full booking amount.

  • Cancellation policies may vary by booking type (e.g., group vs individual).

  • Refunds, if applicable, will be processed according to the cancellation timeline and minus any transaction fees.

3. Check-In / Check-Out

  • Check-in: 2:00 PM

  • Check-out: 10:00 AM

  • Early check-in or late check-out requests may be accommodated subject to availability.

4. Guest Responsibilities
By staying with us, you agree to:

  • Respect our property, staff, and fellow guests.

  • Follow all safety and house rules provided during check-in.

  • Be responsible for your personal belongings. We are not liable for lost or stolen items.

  • Cover the cost of any damage caused to the property due to negligence.

5. Use of Website
You agree not to:

  • Use our website for unlawful or fraudulent activities.

  • Attempt to gain unauthorized access to our systems or user data.

  • Copy, modify, or distribute any content from our website without written permission.

6. Liability Disclaimer
While we strive to provide a safe and enjoyable environment, Victoria Falls Backpackers Zambia shall not be held liable for:

  • Injuries, losses, or damages sustained while on the premises or during any tours or activities

  • Cancellations or disruptions due to events beyond our control (e.g., weather, travel restrictions)

7. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Victoria Falls Backpackers Zambia or used with permission and is protected by copyright laws.

8. Privacy
We handle your personal data in accordance with our Privacy Policy.

9. Amendments
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the effective date noted above.

10. Contact Us
📍 559 Mokambo Road, Livingstone, Zambia
📧 info@victoriafallsbackpackerszambia.com
📞 +260 772 355 666‬

Get in touch.